- 岗位职责
IT Engineer 英文要好!交流没问题,有基础的IT 知识 ,工作经验可以积累!!Candidate Request:
Start Date: 2021.6.1 , 5 days a week, 8 hours a day, long-term project in Shanghai. Possible business trips to Beijing. 20% of business trip.
Job description: Involved/help in relocation IT projects. Ensure all the IT assets (devices, cables,keyboards) are recorded and can be arranged in good order
Support end users in ***, Korea, Hong Kong remotely in case needed
Various tasks as help desk team member and provide initial troubleshooting, Meeting support or Guide/educate users to follow the IT process (ITSM)/Standards.
Preparation of laptops for new joiners and give training to the end users on IT Standards.
Setting up Azure/ Autopilot PCS/Laptops
Guide users on Office 365 problems
Mobile Devices Support
Have worked before with Service NOW and can teach users on how to raise request
Monthly service review o Report of KPI’s of support
After training to end-user about the printer, scanner, facility IT devices. This is not a senior position, he/she should be good in English (spoken and written) and willing to learn and grow up with the company.
Certifications of Cisco, Fortinet, Microsoft are highly desired.
Good communication skills and customer skills are required.
- 岗位要求
Good communication skills and customer skills are required