游戏运营必备：2 国外游戏运营描述

2.1 岗位描述 /Job Description

The Game Operations & Services Manager reports to the Live Operations Manager. Your role is to oversee, maintain and innovate the way in which the CRC （Consumer Relationship Centre）operates the frontline and service based activity for all of our products and transversal topics.
游戏运营和服务管理者需要向实时运营管理者报告。您的职责是监督，维护和对CRC（用户运营中心）对我们所有产品和横向主题进行前线和服务活动的方式进行创新。

You play a key part in the internal operations for the CRC as well as external partners within Ubisoft. Your role will also be vital in forging collaborative relationships with internal teams, as well as our game studios and the Customer Management team.
您在CRC和Ubisoft内部合作伙伴的内部运营中扮演着关键角色。在与内部团队以及我们的游戏工作室和客户管理团队建立协作关系方面，您的角色也至关重要。

2.2 岗位任务 /Mission

1 Management of the Escalations Manager, Game Operations PM, R6: Siege Game Lead and the individuals working within the game team during work placements for frontline, providing guidance, performance and coaching.
1 统筹管理升级经理，游戏运营经理，R6的升级经理：为游戏负责人以及在游戏团队中为一线工作的人员，提供指导，准备支持和教导。

2 Work closely with the Player Support Operations Manager to give full visibility on Game Lead requirements and limit the impact to the team.
2 与玩家支持运营经理紧密合作，充分了解游戏的首要要求以及减少对技术支持团队的影响。

3 Manage the Escalations Manager and work closely on escalation topics including performance management, quality and tool improvements.
3 管理升级经理并密切合作升级主题，包括性能管理、质量和工具改进。

4 Monitor the appropriate Game Team Escalations queue, ensure quick SLAs on ticket handling and keep visibility on other escalation channels to keep smooth ongoing operations.
4 监控适当的游戏团队升级队***保票务处理的快速完成，并保持其他升级通道的可见性，以保持正常运行。

5 Produce regular activity reports to show performance levels and handled topics.
5 生成定期活动报告以显示性能级别和处理的主题。

6 Ensure the teams close following of escalation processes to ensure that new emerging issues are appropriately escalated to frontline quickly.
6 确保团队密切注意升级流程，以确保将新出现的问题适当地升级到一线。

7 Also ensuring the conversation and data is provided regularly to keep discussion around issues moving.
7 还要确保定期提供对话和数据，以使围绕问题的讨论不断进行。

8 Organise and put in place a post mortem process for reviewing live phases and launches, as well the internal handling of game operations during events or issues.
8 组织并实施事后评估流程，以审查直播阶段和发布以及事件或问题期间游戏操作的内部处理。

9 Collaborate regularly with NCSA counterparts to ensure that the CRC delivers consistant and effective communication both internally to partners and externally to players.
9 定期与NCSA对应方进行合作，以确保CRC在内部向合作伙伴和外部参与者提供一致且有效的沟通。

10 Create a development path for new agents on how to get into game operations and path to a Game Lead on a GAAS title.
为新事务部门创建一条有关如何进入游戏运营的开发路径，以及在GAAS头衔上获得游戏主管的路径。

11 Find opportunities to improve frontline operations for the CRC and wider Ubisoft teams.
11 寻找机会改善CRC和更广泛的Ubisoft团队的一线运营。

12 Work closely with CS Development team for close collaboration on topics relating to knowledge, training and quality.
12 与CS开发团队紧密合作，就有关知识，培训和质量的主题进行密切合作。

13 This role will involve regular hosting of visitors and studio visits to help present our team and develop our working practices.
这个角色将包括定期接待访客和参观工作室，以帮助介绍我们的团队并发展我们的工作实践。

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