【趋势科技】技术支持专家

职位：技术支持专家-趋势科技

【岗位职责】
- Deliver high quality solutions to customers quickly, courteously and cost-effectively - Provide the highest level of technical support to our customers through technical expertise - Provide Advanced Technical Support to customers. - Handle cases coming from Premium Enterprise Customers, Channels/Partners/Resellers as well as act as escalation point to our Level 2 support engineers. - Work closely with software development team and Service Engineering Group in identifying and resolving the problem; effectively interact with the engineering teams to provide solutions to complex technical issues. - Product Testing/Beta Testing - Maintain and expand working knowledge of current Trend Micro products as well as their integration and methods of support delivery - Email and phone support, willing to be assigned on night shifts

【岗位要求】
Technical Skills: - Virtualization Administrator/System Engineer/ System Integrator/Technical Support Engineer - Minimum Three (3) Years’ experience as a Virtualization Administrator/System Administrator; or design and implement Virtualization environment for companies; - VMware Certified Professional/VMware Certified Advanced Professional - MCSE Certified for Windows or Linux/Solaris Certified Administrator an advantage - Working knowledge in any of the following Applications: - Send mail, MS Exchange Server, Lotus Notes; MS Proxy, ISA, Firewalls (Checkpoint); TCP/IP, WAN, *** - Knowledge in FTP, HTTP and SMTP Protocol; - Hands-on experience in Virtualization environment - Hands-on experience in Internet/Networking environment, and client/server applications - Security Certification is a plus (ex. CISSP, SANs, GIAC, ICSA, etc). - Help Desk / Support Experience is an advantage Core Skills: - Must have a good command of the English language (written and oral) - Effective customer service skills - Able to manage multiple complicated assignments simultaneously - Self-motivated and a team Player - able to work independently - Passionate interest in IT and possess initiative to keep up with current IT trends. - Enjoys working in a challenging environment - Knowledge in software test automation or experience in software test tools development is a plus - Candidate must possess at least a Bachelors Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent. - Required language(s): Chinese, English. - Optional language: Japanese

【社招待遇和要求】
工作城市：南京 | 职位类别：研发
薪酬：15K-25K  |  学历要求：本科及以上  |  工作年限：3-5年

投递地址：https://www.nowcoder.com/job/21419?jobIds=41311
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