FreeWheel 寻Support Engineer

RESPONSIBILITIES:

Excellent Customer Experience is delivered through system analysis, solution delivery, and White Glove services. Support Engineers articulate product solutions and market concepts to a mixed skillset of End-users. Using customer requirements, the team develops use cases for Engineering improvements, contributes to product documentation, and provides training to the teams we support.

For the right candidate, this position will allow for tremendous growth and the opportunity to deliver enterprise-level Customer value to industry leaders in the TV ecosystem.  Some travel, 10-25%, will be needed. On-call rotational work on some nights, weekends, and during live events is expected.

•    Grow into a Subject Matter Expert in market-leading technologies.

•    Advocate for Customer Success throughout the organization.

QUALIFICATIONS

Support Engineers are thorough, deconstructing complex problems and building comprehensive solutions. We enjoy working with people and have excellent written and verbal communication skills. Demonstrable experience solving complex problems using technical tools like SQL and scripting languages is appreciated and useful. The organization values the ability to quickly adapt and learn new technology.

•    Must be Native English speaker or on a similar level.

•    A Computer Science, Engineering, or related major will be an advantage.

•    “Be like water, my friend” and adapt to rapidly changing circumstances.

You are:

•    A creative thinker who thrives on solving complex problems, delivering elegant product solutions, and balancing evolving priorities.

•    *** about facing new challenges, comfortable contributing to the direction of the team, and seeking guidance from management and peers.

•    Intrigued by Premium Video and the opportunity to make a deep impact on the future of Television.

•    A forward-thinking optimist who appreciates of a good cat gif.

在FreeWheel工作是一种怎样的体验？